Authorized by state and federal laws, the long-term care ombudsman is a specially trained and certified staff or volunteer who advocates for quality care in Texas long-term care facilities
Support nursing home and assisted living facility standards so that residents are provided a dependable and acceptable level of care
Listen to residents' concerns and, with resident consent, investigate, problem-solve and help resolve concerns
Improve communication between residents and facility staff
Anyone admitting a relative or loved one to a long-term-care facility should make sure the admission packet includes "resident's rights," a statement of minimum standards to which any facility should adhere.